Privacy Policy

Please read this privacy policy carefully before using LIVINLUX.

Last updated on June 27, 2023

Our commitment to privacy

We, at LIVINLUX value our customers and respect their privacy. We collect information about you through our website in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. As described in this policy, we may share your information with our affiliated companies and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

By visiting LIVINLUX, you accept the Privacy Policy, the Cookie Policy, and The Terms. This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

What kind of information does LIVINLUX collect?

The cookies that we use help us gather information to enhance your experience. The cookies (mentioned below) policy regarding how we process them is explained in this section.

  1. Customer Preference Cookie: The website stores your information like your preference, location that you provide while registering.
  2. Website Functionality Cookies: These cookies let you use the shopping basket, wishlist etc.
  3. Advertising Cookies: It helps us process our campaigns on the basis of your information and measure its effectiveness.
  4. Website Analytics Cookies: These cookies help us analyse our customers’ interaction with the website.

By using our website, you give us permission to record data and send cookies to your device in order to distinguish you from other users on the website and access them the next time you visit the website. You can disable cookies or delete them from time to time. Disabling cookies may hamper access of some features. Please note that a small amount of information will continue being retrieved from your website for basic functionalities.

Server Statistics. We collect general statistics to track user trends on our site. These statistics include hits to our server, the types of browsers used to access our website, page views, and navigational patterns. The information that is collected in this manner does NOT provide us with any personally identifiable information about our users. It helps us track “where” our users are coming from. This allows us to pinpoint high traffic areas and determine the most effective ways to communicate with our users. As part of that ongoing analysis, LIVINLUX also uses devices called “web beacons” to help us identify when emails sent to you have been received and read. In order to prevent the introduction of viruses and hackers into LIVINLUX site we may collect information, such as IP addresses, into a log file to be used to identify potential hackers of LIVINLUX website.

When does LIVINLUX collect your personal information?

  • When you register or sign up with us
  • When you interact with us on social media platforms
  • When you purchase items from the website
  • When you respond to surveys
  • When you register for newsletters or other communications from us
  • When you contact us with a query or complaint

How does LIVINLUX use your information?

We may use your information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment, and to process merchandise returns
  • To communicate with you and, with your consent when required, to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To permit you to create an online wish list and, if you choose, to share that list with your friends and others who are registered on the site and know your email address
  • To permit you to create a personal address book for your shipping address(es) on our site
  • To administer and fulfill our contests and other promotions and programs in which you participate
  • To help us learn about your shopping preferences and purchasing history, including so that we may tailor offers to you
  • To help us address problems with and improve and develop our site design, products and services
  • To enhance your shopping experience
  • For our internal business purposes, such as to analyze trends and statistics, for audits and to determine the effectiveness of our promotional campaigns
  • To protect the security or integrity of our website and our business
  • To contact you if necessary regarding your transactions, your account, changes to our terms, conditions, and policies, and/or for other administrative purposes

You always have the choice not to receive marketing information. 

If you have expressed dissent in sharing the personal information that is required, we might not be able to provide you with all the services you have asked for. Please note that we keep all the data anonymous.

How do you correct your information?

You can correct, delete, alter or express concerns regarding your information by emailing us at customerservice@livinlux.ca. However, we may not entertain the change or alteration of the data if it is believed to be incorrect or violate the laws.

How do we treat personal data?

Sometimes, we share your information with trusted third parties which include delivery couriers, direct marketing companies, Google/ Facebook, IT companies supporting the website etc.

This information is regulated by policies to keep your data safe and protected. We provide your data to the third party to perform a particular service. The amount of data provided would only be as much it is mentioned in our contract with them and no more. At any given point, if you stop using our services, the information is either removed or held anonymous.

In the unlikely event of a reorganization, sale, merger, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceeding) of all or any portion of the business, assets or stock of LIVINLUX, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets and may be shared with other parties. 

How do you access or change your information?

During the time of registration, we explicitly ask you if wish to subscribe to our offers and information. Once you agree, you are signed up for the following information:

  1. E-mails and alerts for new products and update about new introduction, of any kind from us.
  2. Regular e-mails about offers, products, events and other promotional information and alerts.
  3. Please note that at any given time, you have an option of unsubscribing from the list through our e-mails that contain automated unsubscribe link, or opting out from our SMS list by replying STOP.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

Protection of your personal information

We are committed strictly safeguard your personal information to ensure the integrity and privacy of your data stored by us. We secure your information through special encryption methods to protect it from unauthorised use. Besides, we also ensure that the third parties we share information with have sufficient mechanisms to keep safe your information that we provide.

Does LIVINLUX store Credit Card details on the site?

Credit Card details are not stored in our database or server and are processed through a secure SSL environment.

Kids' privacy

LIVINLUX does not direct any of our content specifically to children. Users of our Site are required to be at least eighteen (18) years old, and any user under 18 is not an authorized user. If we learn that a user is under thirteen (13) years of age, we will promptly delete any Personal Information we have collected about that user.


After registration, customers will receive promotional e-mail communication from LIVINLUX regarding items on the site. Customers will receive transactional e-mails if they engage in any buying or selling transactions with LIVINLUX.

Promotional e-mails should be expected weekly to bi-monthly, whereas transactional e-mails are received if a visitor has bought or submitted an item to sell at LIVINLUX.

All non-transactional e-mails contain a single-click unsubscribe link at the bottom. Clicking on this link will unsubscribe the user from all further promotional e-mails.

Every e-mail sent by LIVINLUX gives the user the ability to unsubscribe, change, edit or remove any information previously provided. Equally, any such communication always allows the recipient to unsubscribe from the relevant service in order not to receive any further messages. Within each e-mail, the user will be able to unsubscribe by clicking on the unsubscribe link. This link will give you the option to unsubscribe completely and edit your information.

How does LIVINLUX collect and use non-personal information?

Non-personal information includes information that does not identify you. It also includes aggregate information, for example, using personal information to calculate the percentage of our customers who like a particular brand. LIVINLUX may use non-personal information and share it with other third parties for any purpose. LIVINLUX may combine non-personal information with personal information, such as combining your geographic location with your name, but if we do this the information will be treated by us as personal information for so long as it is combined.

How does LIVINLUX use cookies and other tracking technologies?

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, personalize your experience, track your orders, and monitor and maintain information about your use of our website. Cookies may also be used to collect transaction information needed by a scrip or loyalty program to which you have authorized us to provide your personal information. 

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.

We also use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our website and in our emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other, non-affiliated websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We may combine the information we collect through cookies and pixel tags with other information we have collected from and about you. This information may be used to improve our website, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.

How is your information used for behavioral or interest-based advertising?

We work with third-party companies that use tracking technologies (including cookies and pixel tags) on our website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our site and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For more information about this practice and to understand your options, including how you can opt out of receiving behavioral ads, please visit the Digital Advertising Alliance website at http://www.aboutads.info.

How does LIVINLUX collect and use IP addresses?

Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is logged automatically in our server log files whenever you visit our website, along with the time of your visit and the pages that you visited. It is also collected by pixel tags, as described above. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We may use IP addresses for the same purposes for which we use personal information, as well as for calculating website usage levels, helping diagnose server problems, and administering our website and your use of our website including providing opportunities to you and fulfilling your requests and purchases. Except where otherwise required by law, we treat IP addresses, server log files and related information as non-personal information.

How do you know your personal information is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information from unauthorized access, acquisition or disclosure. Sensitive personal information contained in orders placed on LIVINLUX.ca are encrypted using 128-bit Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

What is "phishing"?

"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

What about links to other websites?

For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our site.

How long do we retain your information?

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Questions, complaints and inquiries about policies

Should you need further information regarding the Privacy and Cookie Policy, have a question or want your complaint to be addressed, please write to us at customerservice@livinlux.ca

In Summary

LIVINLUX is committed to protecting your privacy. The information collected from our Site helps us better understand our market and consumer interests. This allows us to serve our customers and business associates with the level of satisfaction they deserve.

The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes.